Complimentary Express Worldwide Shipping + VAT Free
All garments are hand-woven, made to order, and ship within 2 weeks from the date of purchase via Express.
*custom made garments and tailoring can be accommodated*
Returns must be delivered + received in our Cairo office within 14 days of your delivery date for a full refund. Any return received after 14 days, the customer will be notified, and may be returned to sender or can choose to receive a store credit or exchange.
All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact. We reserve the right to deny refunds/credits if the merchandise returned does not meet our return policy requirements.
Refunds can take up to 7 days after delivery for our Cairo office to process. The handling fee for all returns is $30 and will be deducted from your refund.
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care email at: email@example.com
Custom orders: non-returnable/non-refundable
HOW TO RETURN/EXCHANGE A GARMENT?
To return an item for exchange, credit, or refund, please follow the steps below.
1. Make sure you contact “firstname.lastname@example.org” with your inquiry of returning/exchanging the item. Please include the order number (which you will find in the email confirmation letter sent after placing your order).
2. Our customer service will confirm your request by e-mail.
3. Place the item/s in the original shipping plastic sleeve and then in a solid carton box or bag.
4. Place the box in a freight bag and tape it securely.
5. Place the return address where it is visible.
6. Call your local delivery service to organize the pick-up or drop off
**Declare low value/sample on all returns/exchanges coming back to EQI – UDJAT
EQI – Udjat
17 Ahmed Heshmat Sreet,
Zamalek – Cairo 11211 – Egypt
1° floor, flat 4
We allow exchanges + credit for all purchases made online or in our Cairo office.
If you would like to exchange one item for another, you must first return the original item and then place the exchange order with us. If the exchange order is lesser value than the original item purchased, we will refund your money in accordance with our usual returns policy.
You can also choose to receive your refund as a UDJAT credit, which will enable you to purchase a replacement item quickly and seamlessly via our website.
All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
Exchanges can take up to 7 days after delivery for our Cairo office to process.
If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care email at: email@example.com
After dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up-to-date information about your shipment via FedEx or DHL.
For any inquiries regarding shipping: firstname.lastname@example.org
Any merchandise discounted at 10% or higher is final sale. No exchange or returns will be accepted for final sale merchandise. No price adjustments on past purchases.
All guidelines pertain to in-store and online purchases.
TAXES + DUTIES
The prices are are inclusive of VAT, and are not paid by the customer.
Email us at email@example.com for more information.
We are “handicraft” and therefore have trade agreements with various countries.
If you suspect your parcel is being upheld / lost, please contact us so that we can make a formal complaint to respective delivery company. Please note that a parcel must be more than 14 working days late before we are able to file a formal complaint. If a parcel has been lost most delivery companies own the right to allow 3 months from complaint date before a refund is being made.
The costs for returning the package to us for returns/exchanges is on the customers own expense. The handling fee for all returns is $30 and the amount will be deducted from your refund. Please note that the shipping fee will not be refunded.